Frequently Asked Questions
Everything you need to know about your Charlotte Russe shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 5-7 business days. We offer free standard shipping on orders over a certain threshold, while flat-rate fees apply to smaller orders. Expedited shipping options are available at checkout for an additional cost.
What is your return policy?
We accept returns within 30 days of the purchase date. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items, swimwear, and jewelry cannot be returned for hygiene reasons.
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website. You can also track your status by logging into your Charlotte Russe account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and 'Buy Now, Pay Later' services like Afterpay for eligible orders.
How do I find the right size?
Each product page includes a detailed size guide to help you find your perfect fit. Since sizing can vary between styles, we recommend checking your measurements against our chart before placing an order.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are usually unable to make changes or cancellations. If you made a mistake, you may return the items once they arrive according to our return policy.